1.2 Add Customer Contact

Reference: Manage Customer Contacts Process Model - Page 1 for the associated business process diagram.

Actor/Role: CC&B

Description: The system adds and store customer contact information.

Note: The process uses the Processing Script to initiate the creation of the Customer Contact using the Business Object. It then calls the Algorithms as needed to verify the information entered.

Process Names

•	C1-CreCustCn - Create Customer Contact (Plug-in Script)

Entities to Configure

•	Customer Contact Class

•	Customer Contact Type

•	Installation Options-Framework

•

Zone

Business Objects

•	CI_CustomerContact (Customer Contact)

Available Algorithms

•	Installation Options - Control Central Alert Algorithms

•	CI_TL-CUSTCO - Customer Contact Timeline

•	CI_CHKCCMREC - Check Customer Contact Manager Records

•	C1-CREATECC - Create Customer Contact